Contact
MapContacts is run by one person, which has an upside: you get a real answer from someone who knows the product, not a ticket number. Email is the only channel — there is no chatbot and no phone queue.
Support, sales and billing
Everything about the product and your subscription: what the extension can do, whether it fits your use case, bugs, invoices, VAT and tax IDs, plan changes, cancellations, refund requests under the Refund Policy, and legal or contractual matters.
Reply within 1 business day, 2 for billing and refunds
Privacy and data protection
Access, correction and deletion requests, questions about our Privacy Policy, processor documentation.
Reply within 30 days, usually within a few days
Abuse reports
Unwanted messages you believe came from data collected with our extension, or a concern from a site operator.
Reply within 2 business days
Payment provider
Paddle is the merchant of record for all purchases and can help directly with a charge on your statement.
Paddle support hours apply
Business details
MapContacts is operated as a sole proprietorship by Anton Prokopets.
Registered address:
Grafska 4A,
Nizhyn,
16600,
Ukraine
Contact:
support@mapcontacts.net
Written correspondence is accepted in English. Business days are Monday to Friday, excluding public holidays at our registered address.
Before launch. MapContacts is still in development and checkout is not open yet. If you want a note when it goes live, or you want to sanity-check your use case against what the tool will actually do, write to support@mapcontacts.net — we will tell you honestly if it is the wrong tool for you.